A Citizen's Charter is a document that outlines the services provided by a public or private institution, the standards of service delivery, and the responsibilities of both the institution and the citizens it serves. The Citizen's Charter for the Bank would help to establish clear expectations for both customers and the banks themselves. By providing transparent and accountable services, the Bank can help to foster greater trust and confidence in the financial sector, which is crucial for the long-term growth and development of the Bangladeshi economy.
Citizen's charter corner
List of Services [December 2025] (PDF)
Implementation reports
Citizen’s charter annexure Kha (Oct’25 to Dec’25) (PDF)
Contacts
Contact | Designation | Telephone number | Role | |
|---|---|---|---|---|
Mir Mozaffer Hossain | Head of Credit Control Services and Risk | +88 01727206020 | Focal Points for Wealth & Personal Banking | |
ABM Mahmudul Hasan Khan | Head of IWPB Transition and Residual Operations | +880 1911425226 | Alternate Focal Points for Wealth & Personal Banking | |
Mashrur Hasan Khan | Senior Manager, Business Regulatory Risk, Business Regulatory Risk, Corporate & Institutional Banking. | +88 01755645019 | Focal Points for Corporate & Institutional Banking | |
Nazmus Sakib | AVP & Assistant Manager, Business Regulatory Risk, Corporate & Institutional Banking. | +88 01322852619 | Alternate Focal Points for Corporate & Institutional Banking |
Citizen's charter monitoring committee
Name | Department |
|---|---|
Ahmad Rabiul Hasan | Country Head of Global Trade Solutions |
Newaz Musharraf | Country Head of Global Payments Solutions |
Shamsul I Bhuiyan | Head of Business Risk, Corporate and Institutional Banking |
Shawkat M Ali | Head of Operations |
Mir Mozaffer Hossain | Head of Credit Control Services and Risk |
Mehedi Z Andalib | Senior Manager, Regulatory Complaince |