At HSBC we are committed to providing you a world-class customer experience by delivering excellent products and services. If you would like to recognise any of our employees who have provided excellent service or have any feedback / complaint, contact us through the following channels.
We will aim to resolve the issues related to complaints within earliest possible time based on the nature of the complaint. Some matters are more complex and can take a little longer to resolve. If that is the case, we'll keep you informed of our progress.